Cussens Electrical Services Ltd 0208 301 0751 A family-run company you can really trust...
Cussens Electrical Services Ltd   0208 301 0751A family-run company you can really trust... 


Who Are Cussens Electrical Services?


Cussens Electrical Services Limited

8 Marne Avenue Welling Kent DA16 2EZ

Company Number 6467311 England and Wales

VAT Number 998124867

Cussens Electrical Services Ltd was established in January 2008 to bring together the skills of the family, who have been working in the electrical and telecommunications industries for many years.

Coupled with the family experience, Cussens Electrical was also formed to help serve the local community by providing them with a completely honest and reliable service, no matter how big or small the job.

Cussens Electrical Services Ltd focuses on providing good value and quality of service with a high level of customer care.

Our existing customer base extends across London, the South East and the surrounding Home Counties, many of these clients have a high level of satisfaction with the services provided, resulting in repeat custom.

Since the formation of Cussens Electrical Services Ltd, the company has gone from strength to strength, continuing to provide quality and value for money services whilst maintaining the integral principles of the company; integrity, transparency and quality.



Terms and conditions 










Cussens Electrical Services Limited


1          DEFINITIONS


            In this document the following words shall have the following meanings:


1.1        "Consumer" shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;


1.2        "Customer" means any person who purchases Goods and Services from the Supplier;


1.3        "Goods" means the articles specified in the Proposal;


1.4        "Proposal" means a statement of work, quotation or other similar document describing the Goods and Services to be provided by the Supplier;


1.5        "Services" means the services specified in the Proposal;


1.6        "Supplier" means Cussens Electrical services of 8 Marne Avenue, Welling ,Kent DA16 2EZ


1.7        "Terms and Conditions" means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.


1.8        “Completed”  Means when the customer has accepted that all work , snags and payment disputes have concluded and payment has been received in full.


2          GENERAL


2.1        These Terms and Conditions shall apply to all contracts for the supply of Goods and Services by the Supplier to the Customer and shall prevail over any other documentation or communication from the Customer.


2.2        Any variation to these Terms and Conditions shall be inapplicable unless agreed in writing by the Supplier.


2.3        Nothing in these Terms and Conditions shall prejudice any condition or warranty, express or implied, or any legal remedy to which the Supplier may be entitled in relation to the Goods and Services, by virtue of any statute, law or regulation.


2.4        Nothing in these Terms and Conditions shall affect the Customer's statutory rights as a Consumer.


3          THE ORDER


3.1        The Proposal attached to these Terms and Conditions shall remain valid for a period of 30 Days.


3.2        The Customer shall be deemed to have accepted the Proposal by placing an order with the Supplier ("the Order") within the period specified in Clause 3.1.


3.3        All Orders for Goods and Services shall be deemed to be acceptance of the Proposal pursuant to these Terms and Conditions.




4.1        The price for the Goods and Services is as specified in the Proposal and is applicable to VAT at the current rate and any applicable charges outlined in the Proposal.


4.2       Any discounts against standard charges must be claimed and  included in the proposal further discounts will not be applied after the customers order is received.


4.3        Payment of the price shall be in the manner specified in the Proposal.


4.4       If the customer fails to make a payment within 14 days of it becoming due any discounts in the proposal will become void and the customer will be liable to pay the full amount.


4.5        If the Customer fails to make any payment within 28 days of it becoming due, the Supplier shall be entitled to charge interest at the rate of 8% per annum on the outstanding amounts.


4.6        Any costs incurred in relation to collection of debt by the company will be added to the outstanding invoice amount and the customer will be liable to pay the full amount.


5          DELIVERY


5.1        The date of delivery specified by the Supplier is an estimate only.  Time for delivery shall not be of the essence of the contract and the Supplier shall not be liable for any loss, costs, damages, charges or expenses caused directly or indirectly by any delay in the delivery of the Goods.

5.2        Delivery of electrical certificates to the customer, where required is subject to receipt by the supplier of full payment from the customer for the works completed.

5.3        All risk in the Goods shall pass to the Customer upon delivery.


6          TITLE


Title in the Goods shall not pass to the Customer until the Supplier has been paid in full for the Goods.




            To enable the Supplier to perform its obligations the Customer shall:


7.1        co-operate with the Supplier;


7.2        provide the Supplier with any information reasonably required by the Supplier;


7.3        obtain all necessary permissions, licenses and consents which may be required before the commencement of the services, the cost of which shall be the sole responsibility of the Customer; and


7.4        comply with such other requirements as may be set out in the Proposal or otherwise agreed between the parties.




8.1        The Supplier warrants that the Goods will at the time of delivery correspond to the description given by the Supplier.


8.2        The Supplier shall perform the Services with reasonable skill and care and to a reasonable standard in accordance with recognised standards and codes of practice.


8.3        The Supplier accepts all responsibility for the condition of tools and equipment used in the performance of the Services and shall ensure that any materials supplied shall be free of defects.








9.1        Where the Goods are faulty or do not comply with any of the contract, the Customer must notify the Supplier within 14 days of delivery.




9.2        Prior to commencement of work the Customer may cancel an Order by notifying the Supplier in writing at the address above within 14 days of placing an Order and any deposit paid will be refunded less a 25% handling charge for any materials purchased .



9.3        If the Customer fails to cancel the order within the time specified in Clause 9.2 any deposit paid may not be returnable.




10.1      Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury, however the Supplier shall not be liable for any direct loss or damage suffered by the Customer howsoever caused, as a result of any negligence, breach of contract or otherwise in excess of the price for the Goods and Services.


10.2      The Supplier shall not be liable under any circumstances to the Customer or any third party for any indirect or consequential loss of profit, consequential or other economic loss suffered by the Customer howsoever caused, as a result of any negligence, breach of contract, misrepresentation or otherwise.


10.3      For the avoidance of doubt, time shall not be of the essence and the Supplier shall incur no liability to the Customer in respect of any failure to complete the Services by any agreed completion date.


11         FORCE MAJEURE


            Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the party shall be entitled to a reasonable extension of its obligations.


12         SEVERANCE


            If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.


13         GOVERNING LAW


These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English  courts.










GDPR Privacy statement

Your Personal Data:

What we need

We only collect basic personal information about you which does not include any “special” types of information or “location” based information. This does however include name, address, identity documents, email etc.

Why we need it

We need to know your basic personal information in order to provide , sales or repair services. We will only collect personal information from you that we need in order to provide and oversee these services.

What we do with it

All the personal data we hold is used for the provision of our service to you. We do not share it with any third party except to aid in recovering bad debts or to counter other criminality.

How long we keep it

We are required under UK tax law to keep your basic personal data (name, address, contact details) for a minimum of 6 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.

What we would also like to do with it

We would however like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties and you can unsubscribe at any time via phone or email. We will not use automated phone or SMS based marketing.

What are your rights?

If at any point you believe the information we hold on you is incorrect you may request to see this information and even have it corrected or deleted. If you wish to raise a complaint on how we have handled your personal information, you can contact our Managing Director who will investigate the matter.

If you are not satisfied with our response or believe we are using your personal information not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).


Complaints Policy
The business always endeavours to provide the best service. However, on rare occasions there may be
times where a customer may not be completely satisfied.
To ensure the business can put things right for you, as soon as possible after the completion of the works,
please inspect the work to ensure everything has been carried out based on the contract terms and to the
high standards the business aims to achieve.
Please contact the business straight away with any concerns either by phone, email or write to us.
If writing, get proof of posting.
Business Complaint Procedure
On receipt of your complaint the business aims to respond within 5 days.
The business will arrange a convenient date to come and view and/or remedy the situation within 28 days.
In the unlikely event the business is unable to resolve your complaint having exhausted the business
complaints procedure, it may be necessary to use another complaint service. Where the business cannot
resolve the complaint to your satisfaction and/or agree to the final resolution requests confirmed to us;
and both parties agree a ‘deadlock’ has been reached, you can then escalate your complaint.
The business has access to an Alternative Dispute Resolution (ADR) service for our domestic installation,
service, repair and maintenance contracts as part of the Which? Trusted Traders Endorsement.
If you choose to you can refer your complaint to Which? Trusted Traders’ Alternative Dispute Resolution.
You will need to contact Which? Trusted Traders on 029 2267 0040 who can explain if you are eligible to
use their Alternative Dispute Resolution.
TF11 Version


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Registered address: 8 Marne Avenue Welling Kent DA16 2EZ Registration number: 6467311 England and Wales VAT Number 998124867 Telephone: 020 8301 0751